FAQs

We are headquartered in Singapore and serve clients across Asia and worldwide.

Yes, in-person meetings can be arranged by appointment. Online meetings are also available.

We offer on-site interpretation in Singapore and other Southeast Asian countries such as Malaysia, Thailand, and Indonesia.

Currently we mainly specialize in English-Japanese, but we are looking to increase our supported languages.

We may require additional time to arrange resources for less common languages. Please contact us for details.

Yes, we assign field-specific experts to ensure accuracy in specialized terminology.

Yes, our quotes are free. Once you send us the content, we will respond within one business day.

Yes, volume discounts may apply for large-scale projects.

Yes, we offer monthly or annual corporate agreements for recurring translation needs.

Turnaround depends on the content, but we can usually deliver 1,000 words within 1-2 business days.

Revisions within our responsibility are free of charge within 7 days of delivery.

We can accommodate urgent weekend/holiday requests with prior notice and additional fees.

We can use either your NDA template or ours, and electronic signatures are accepted.

Unless instructed otherwise, we delete all data securely within 30 days after delivery.

We strictly manage personal data in accordance with Singapore’s PDPA and global privacy standards.

Yes, interpreter profiles including experience and specialties can be shared upon request.

In order to ensure the quality of our products, we pefer to focus on the English-Japanese language pair. We offer CMS intergration and SEO services with an additional charge.

Yes, we support various platforms such as Zoom, Teams, and Google Meet.